FREQUENTLY ASKED QUESTIONS
UAN & KYC
UAN is 12-digit number provided to each member of EPFO.
The UAN acts as an umbrella for the multiple Member IDs allotted to an individual. This number acts as a pivot to link multiple Member Identification Numbers (Member Id) allotted to a single member under single Universal Account Number.
UAN duly seeded with KYC detail, enables the member to avail various online services directly without intervention of the employer.
Know your Customer or KYC is a one-time process which helps in identity verification of subscribers through linking of UAN with KYC details.
The Employees / Employers need to provide KYC details viz. Aadhaar, PAN, Bank etc. for unique identification of the employees enabling seamless online services.
The employer has to login to EPF employer portal using the Establishment ID and password and follow the below given steps:
- Click on the “Register Individual”. Check the previous employment as NO.
- Go to “Member” section
- Enter the employee’s details such as PAN, Aadhaar, bank details, etc.
- Approve all details in the “Approval” section.
- A new UAN is generated by EPFO and the employer can link the PF account with UAN of the employee
An employee can generate his UAN by visiting the unified member portal ‘https://unifiedportal-mem.epfindia.gov.in/memberinterface’ and clicking on Direct UAN Allotment by Employees. A valid Aadhaar number with registered mobile is pre-requisite to avail this facility. Employee has to provide employment details to obtain UAN.
- Visit unified member portal
- Select Member ID, Aadhaar or PAN
- Enter details such as name, date of birth, mobile number and e-mail id as per EPFO records
- Click on the “Get Authorization Pin” option
- A Pin will be sent to your mobile number registered with EPFO
- Enter the Pin and your UAN will be sent to the mobile number
- Visit EPF Member Portal and click on “Activate UAN” OR UAN Activation under Employee Centric Services of EPFO on UMANG APP
- Select any one of the following – UAN, Member ID, Aadhaar or PAN
- Fill additional details such as Name, Date of Birth, Mobile Number and Email ID and click on “Get Authorization PIN”
- An authorization PIN will be sent to the mobile number registered with EPFO
- Enter this PIN and click on “Validate OTP and Activate UAN”
UAN will be activated and password will be sent to member’s mobile. Now the member can log in to unified member portal using his UAN and password.
One mobile number can be used for registration with one UAN only.
No. UAN registration and activation is done only online.
Both contractual, as well as direct employees, can avail UAN facilities online after registration and activation.
The password should be alphanumeric, have minimum 1 Special Character and 8-25 character long. Special character are: !@#$%^&*( )
Sample Password : abc@1973
Member can himself seed UAN with aadhaar by visiting member portal. Thereafter the employer must approve the same to complete the linkage. Alternatively, member can ask his employer to link aadhaar with UAN.
The member can use “e-KYC Portal” under Online Service available on home page of EPFO website or e-KYC service under EPFO in UMANG APP to link his/her UAN with Aadhaar without employer’s intervention.
Member has to apply for correction to Regional office of EPFO where his EPF a/c is maintained through submission of joint request.
- Login to your EPF account at the unified member portal
- Click on the “KYC” option in the “Manage” section
- You can select the details (PAN, Bank Account, Aadhar etc) which you want to link with UAN
- Fill in the requisite fields
- Now click on the “Save” option
- Your request will be displayed in “KYC Pending for Approval”
- Once employer approves the details the message will be changed to “Digitally approved by the employer”
- Once UIDAI confirms your details, “Verified by UIDAI” is displayed against your Aadhaar.
- Login to your EPF account at the unified member portal
- Enter your bank account number and IFSC code.
- The details have to be approved by your employer.
- Once approved the bank account gets seeded.
Yes. The bank account number can be updated any number of times by following the steps mentioned above. However, the bank account details cannot be changed during pendency of any claim with EPFO.
You should seed active bank account to which you are either an individual or joint holder with your spouse. Also ensure that the bank account does not have a deposit cap greater than your withdrawal benefit.
UAN has to be activated only once. You do not have to re-activate it every time you switch jobs.
No, UAN registration is free of cost and you do not have to pay any fee to activate it.
You cannot activate UAN through SMS. However, you can activate UAN through Umang App. To download Umang app, please visit google play store.
Any of the following documents may be accepted as valid proof of date of birth:
- Birth certificate issued by the Registrar of Births and Deaths
- Any School / education related certificate
- Certificate based on the service records of the Central / State Government Organization.
- Passport
- Any other reliable document issued by a Government department.
- In the absence of proof of date of birth as above, Medical certificate issued by Civil Surgeon after examining the member medically and supported with an affidavit on oath by the member duly authenticated by a competent court.
- Aadhaar / e-Aadhaar:
- The change in date of birth shall be accepted as per Aadhaar / e-Aadhaar upto a maximum range of plus or minus three years of the date of birth recorded earlier with EPFO.
The UAN driven Member Portal facilitates the following to members:
A. Services:
- Self-generation of Universal Account Number
- E-Nomination
- Change in Name, Date of Birth, Gender
- Enter KYC details
- Seamless Transfer of PF Accumulation from Previous Employment
- Advance claim for outbreak of Pandemic (Covid-19)
- Aadhaar based online claim submission
- Entry of date of exit from service
B. Information:
- Download Passbook
- Download UAN Card
- Check eligibility for online transfer claim
- PF contributions & balance by sending SMS to 7738299899 in 10 languages
- PF account details by missed call on 011-22901406
No, you are not required to upload documents on the EPFO Portal. Just the name as per the document and the document number must be specified.
Mobile, Aadhar and Bank account number.
Yes, if you link your PAN number with UAN then you can avail tax benefits on EPF withdrawal.
The name as per Aadhaar and PAN must be same as that in PF records for KYC to be successfully completed. Please note that the name as printed on PAN card may be different from that in the Income Tax database. In such a case you must enter the name as per IT database to get it successfully linked with UAN. If there is a name mismatch then a name change request can be raised.
In case your employer is not approving KYC details, you can directly approach administration or HR department with request. If it is taking more time you can escalate it to higher authority in the organization.
If no one is responding to your request you can approach EPF Grievance via http://epfigms.gov.in.
The status will be shown against updated KYC document on the same page. The system will also trigger SMS on your register mobile number.
You can login to your member portal and update the PAN and Bank account details yourself. The same will be digitally approved/updated by the employer.
- Visit Member Unified Portal
- Enter UAN, Password and CAPTCHA.
- Go to Manage and Click Mark Exit
- Choose ‘PF Account Number’ from ‘select employment’ drop down
- Enter ‘Date of Exit’ and ‘Reason of Exit’
- Click on option ‘Request OTP’ and enter OTP sent on your Aadhaar linked Mobile Number
- Select the Checkbox
- Click ‘Update’
- Click ‘OK’
After login into the Member Interface of Unified Portal, there is a provision in “Member Profile” section to change your mobile number.
No, you cannot submit online claim if your mobile is not linked with Aadhaar. At the time of claim submission, OTP is sent to Aadhaar linked mobile only.
Please visit your nearest Aadhaar Service Centre. For more details you can visit official website of UIDAI https://uidai.gov.in.
Please click on “Forgot Password” at Member Interface of Unified Portal. Provide your UAN with CAPTCHA. System will send the OTP on your mobile which is seeded with UAN and you can reset the password.
Please click on “Forgot Password” at Member Interface of Unified Portal. Provide your UAN with CAPTCHA. System will ask whether OTP is to be sent on registered mobile or some other mobile. System will ask to enter your basic details (Name, DOB and Gender). After successful matching of basic details system will ask to provide your Aadhar or PAN. If KYC details are matched system will ask new mobile number and OTP will be sent to the new mobile. After successful verification of OTP, you can reset your password.
You need to simply declare your UAN with your subsequent employer.
You can file Withdrawal, Advance, and Pension claim (after e-Nomination) online through EPFO Member Portal or through Umang app
First of all, you need to login to the UAN Member Portal with your UAN and password. Then go to the menu ‘Download’ and select ‘Download Passbook’. A link provided to download PDF of this passbook.
You need to login first with your valid UAN and password. Then go to ‘Download’ Menu and select an option ‘Download UAN Card’. PDF of UAN card can be downloaded.
In case you are working in an Exempted establishment then your passbook will not be available in the UAN portal. You may contact your establishment to get the PF statement.
In case two UAN are allotted to you, this could be because of not filling of Date of Exit by your previous employer in ECR filing and / or you have applied for transfer of service in your current establishment.
In such a case, you are suggested to immediately report the matter to your employer and through email to EPFO (uanepf@epfindia.gov.in) by mentioning, both -your current UAN and your previous UAN(s). After due verification, the previous UAN(s) allotted to you will be blocked and the current UAN will be kept active.
As the details are matched with previous Member ID w.r.t. current Member ID and if there is any deviation in name etc. it will not allow for link / list Member ID.
- Visit Member Unified Portal as mentioned in
- Enter UAN, Password and CAPTCHA.
- Click Sign-in
- Click Manage and then Click Modify Basic Details
- Enter Aadhaar, Name and DOB as per Aadhaar. Click Save/Submit. Click Yes
- Inform your Employer to approve your Name Change Request.